City Dog Vet is here for you and ready to meet and care for your dogs. As an essential business and medical practice, we are thankful to be able to see our patients. However, we need to modify our flow to minimize the risks to our team and our community. We realize this is not the ideal veterinary visit experience, but appreciate your patience and cooperation as we continue to provide the best in care… in a modified way.
City Dog Vet will adapt our COVID protocols as needed to keep everyone safe while still providing the best service possible.
We are allowing limited access into the clinic for clients. We are thankful to have a wide open lobby and hallways, to facilitate distancing. We would love to have you in the exam rooms with us, but at this time that will be very limited due distancing requirements.
1. Come in the Clinic or Continue Curbside Drop off/Escort service
When you arrive at the clinic, you may enter the clinic to drop off or pick up your dog. To make this as safe as possible for our staff and you, please respect the following guidelines:
Masks are required for everyone in the clinic.
If you see 2 or more customers in the lobby, please wait outside.
When in the lobby, please social distance and keep 6ft apart from others.
If you or any household members have any symptoms of COVID-19, please call or email us to reschedule your appointment and do not enter the building.
Hand sanitizers will be available for your use.
Our terminals accept mobile phone payments, for touch-free transactions. Payment over the phone is also acceptable.
Our exam rooms are too small to adequately social distance. We ask that you wait outside of the exam rooms and preferably outside the clinic to allow easy social distance space for others who are entering for pick up or drop-offs.
If you chose to continue with curbside service, please call our front desk (608-383-5963) to check in for your appointment. We will gather appropriate medical information over the phone. A City Dog team member will come get and escort your dog into the clinic. Whenever possible, a virtual appointment via FaceTime, Messenger, Skype, or speaker phone will take place so you can still be a part of your dog’s visit while you wait in your car. An estimate will be prepared and treatment plan established.
2. Curbside Pickup of Foods and Medications
In addition to in-clinic pick up, we are still offering curbside pickup. If you can, please call ahead for food or medication needs, we will have them prepared and ready to bring out to your vehicle when you arrive. Just call or email ahead, we will take your request and payment over the phone, and then give us another call from your car when you arrive. *Quantities of medications or foods may be limited.
3. Online ordering
Did you know we have an online store and pharmacy? You can find it on our website or by clicking here:
We always love to see you, but you may be able to save a trip during this time. Order your needed medications and foods to be shipped directly to your door.
4. Phone or Email Communication Are Still Welcome
We will be happy to help you to the best of our ability over the phone or via email. Pictures of your concern are very helpful if you can email them to firstname.lastname@example.org with a thorough description of what’s going on. (we welcome skin lesions, injuries, eyes, anything no matter how “gross” you may feel it is!) Note: We cannot prescribe medications if we have not met your dog yet.
5. End of Life Considerations
If your family is faced with making a difficult decision, please call and discuss your concerns. This is one exception where clients will be allowed in a comfortable room to allow time, peace, and quiet with your dog.
These guidelines and policies are subject to change, along with the ever-changing data on COVID-19.
We appreciate your understanding with these measures to continue safely providing our service,
– The City Dog Vet Crew